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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Q: How do I book you for my wedding ?

A: Send us an email to check our availability and if we are available, we will send you a booking form to complete. If you wish to secure your date we require a 20% non-refundable deposit along with a signed contract.

Q: Can you hold my date for me?

A: Sorry, we can't hold the date or pencil you in. To be fair to all of our couples we can't hold a date without a paid deposit and a signed contract. All bookings are accepted on a first come, first served basis.

Q: Who will be my photographer on the day?

A: Colin and Tash are the founders of Macona and at least one of them will be your main photographer on the day. Macona also has a team of fantastic 2nd shooters who have been trained in our photography style and who may be called upon to shoot alongside our lead photographers. 

Q: How many images do you typically deliver from a wedding?

We deliver at least 1000 images from a ten hour wedding. Typically delivering 100 - 150 images per hour of shooting. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured. 

Q: How long does it take to receive my photos and wedding videos?

During the peak wedding season it can take up to 6 weeks to receive your final set of images and wedding videos. We do provide a rush service of 2 week turnaround for an additional $250.

Q: Will I receive any teaser images while I am waiting for my full set?

We typically post a few  images from your wedding day on our facebook page within two weeks of the big day.

Q: Does your studio provide videography services?

A: Yes we offer both wedding photography and wedding videography packages!

Q: Have you shot at my venue before?

A: We have shot at venues all over Wellington and the Wairarapa, so there is a good chance that we have. However, if we have not, we will arrive at the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: Yes absolutley! We love to travel and are always happy to travel to any destination both nationwide and internationally to document a wedding day! Contact us by clicking here.

Q: Do you shoot Engagement Parties, 21st Birthdays, Christenings or Corporate Events?

A: Yes. These are all considered 'event photography.’ We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.

Q: What if our ceremony is in a different language?

A: We have covered many weddings in which we do not speak the primary language of the ceremony. We approach these weddings with research, understanding the traditions and culture of the wedding. We also have talk-through meetings with our couples before the wedding to ensure we are aware of the major moments. Lastly, we always ensure that we stay alert, leaning on the instincts that we have developed for capturing the emotion and the stories at any given moment.

MEETING POLICY QUESTIONS

 

Q: Is it possible to meet with our photographer before the wedding?

A: Of course, in fact we highly recommend it! At the very least you will meet both Colin and Tash a few weeks out from the wedding day to discuss your ideas and timeline for the day. It is preferable that this is done in person, though it can also be done via Skype.


Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?

A: We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least Skype with you to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to your wedding; however, if you’re too busy or too far away, we can handle everything remotely either through Skype or email.


Q: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel outside of Wellington city to meet clients. 

Q: How do I set up an appointment to meet you in person?
A: Send us an email and we can arrange a time that suits to get together and have a chat!

VIDEO QUESTIONS

Q: How many videographers will be at my wedding?

A: We typically will bring one videographer who will shoot with two cameras for multiple angles (one on a tripod and the other on a gimble)

Q: How long will the highlight video be?

A: The highlight video will be 6-8 minutes long for the 8 hour package; and 8-10 minutes long for the 10 hour package. The video will feature a variety of highlights from throughout the day backed by music and audio from your wedding vows and speeches.

Q: How long does the editing process take?

A: your highlight video will be ready for you 6 weeks following your wedding day

Q: Are you able to provide a full length video of my ceremony and speeches?

A: Yes, we can provide a full length video for you though this will require an extra videographer. Please send us an email detailing your request and we can provide you with a quote.

Q: Can I choose my own music?

A: We try to select a soundtrack that fits the emotion, location, personality and ambiance of your day. If there is a particular song that you really want us to use please feel free to let us know. However also be aware that using licensed music will limit your ability to share your wedding video with family and friends on social media due to copyright restrictions.

Q: Do you use a Drone?

A: Yes we do offer complimentary drone footage for our photo and video packages. The use of drone is subject to weather conditions, council and aviation bylaws and permission from the venue co-ordinators. 

PAYMENT QUESTIONS

Q: How much deposit do you require and when is the final payment due?

A:We require a 20% non-refundable deposit to secure your wedding date. Final payment is due seven days prior to your wedding.


Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3.4% of the charged amount.


Q: If we cancel the wedding, will we receive our deposit fee back?
A: Unfortunately no. Deposits are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date. 


Q: If we change our wedding to a different date, will we be able to use our deposit towards a future date?
A: We are happy to transfer your booking to a new date one time without penalty provided the new date is both available and within 12 months of the original booked date. We are unable to hold your deposit for open ended wedding dates.


Q: Are there any travel fees associated with weddings outside of Wellington?
A: Our eight and ten hour packages include all travel fees for  weddings nationwide and in some cases internationally.


Q: Do you offer any discounts on weekday or winter weddings?

A: We do not offer discounts for weddings in the peak wedding season as we find that Fridays are just as popular as Saturdays in the summer months. Our season typically runs from August through to the end of April. If you are having a wedding in May, June or July please contact us to discuss any discounts or personalised packages we may be able to offer.

 

WEDDING DAY QUESTIONS

Q: How many weddings a week do you shoot?

A: In the peak wedding season it is not uncommon for us to be documenting up to three weddings in a week. 

Q: How many photographers and videographers will be attending?

A: We typically bring two photographers and one videographer  to our wedding shoots. If you are having an exceptionally large event we will consider bringing additional shooters to cover the day. 

Q: How many hours do you suggest we set aside for wedding day photos?

A: Take a look at our suggested Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.


Q: I have downtime between events on my wedding day. Does that count towards the total coverage time allocated?

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the next venue, traveling to the next location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. 


Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. 

Q. How much do you charge for additional coverage?

Our additional coverage charges are $250 per hour for photography only. Where both photography and video are booked the additional charge is $500 per hour.


Q: Why do we need to charge for additional coverage?

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.

STYLE AND QUALITY QUESTIONS


Q: What is your photography style?

A: Our unique style of wedding photography is deeply rooted in wedding photojournalism with a focus on natural emotion and expressive imagery. We constantly experiment with new tools and techniques and blend various photography styles to challenge our creativity and tell compelling stories. To see examples of our quality and style, please visit our photography style page.

Q: Can we provide you with a 'shot list' of 'must take photos'?

A: Other than a list for your family formals, we would rather that you didn't. Working from a checklist is counter productive to the work you have seen on our website, and will result in a very different look on your gallery of images. 'Shot Lists' provided in wedding magazines and on Pinterest are great in theory, but please understand that we will generally take those pictures without prompting. working from a list will also reduce our ability to capture naturally occurring moments for you. 


Q: Can I see a full event from start to finish?

A: Of course you can! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the entire day.


Q: My venue is very dark, are you able to handle low light?

A: We have shot in the darkest churches and reception venues so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. However, some venues do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures (check out our Toolkit here).

POST PRODUCTION QUESTIONS

Q: Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. 


Q: Do you touch up all the images in our final set of images?

A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves colour correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. 

Q: Do you shoot in JPEG or Raw?

A: We shoot all of our images in RAW, and deliver your final images in JPEG format.

Q: Will we receive black and white photos?

A: Yes absolutely! We love black and white photography and will often shoot an image with black and white conversion in mind. 

ALBUM QUESTIONS


Q: How long does it take to get my album?

Production times vary, however, you can typically expect to receive your album 8 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some couples complete this within a month or two; others take over a year.


Q: What album companies do you offer?

After testing the durability, print quality/consistency, and cover style options we have chosen to offer Queensberry Albums as our primary album maker. If you prefer the styles of any other album makers, we would be glad to accommodate your request, if possible. Additional fees may apply depending on the printer you choose.

Q: How many pages and images do we get in our wedding day album?

A: Our signature album contains 10 double-page layouts and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost of $150 per two-page spread.

IMAGE DOWNLOAD QUESTIONS

Q: How do we receive our images?

A: Your images will be delivered via a private online gallery within 6 weeks of your wedding day. From the gallery you will be able to download all of your fully edited images in both high resolution, ready for printing,  and social size for online sharing. You are welcome to share your gallery with family and friends as you see fit.

Q: What rights do I have to the digital prints?

A: You have the right to print and share your images online whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Macona Images.

Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. 


Q: Do you provide the RAW files from the  wedding day?

A: Each of our packages come with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

Q: Do you keep copies of my images incase I lose the files? 

A: There is a $250 charge for reloading your gallery after the event has been archived. We strongly suggest you make at least two copies of the downloads when you receive them from us.

EQUIPMENT QUESTIONS


Q: What type of camera/equipment do you use?

A: Click here to view our Photography and Videography Equipment

Q: Do you back up our images? How can we ensure that our images won’t be lost?

A: We have never lost an image from a wedding due to the following backup workflow for each of our events:
During the event, we shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to three hard drives. At any given point before delivery of the images, there are two copies of the files in separate locations.

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Macona Images Wedding Photography + Video  | info@macona.co.nz

copyright Macona Images 2019